Gold & Platinum Service Plans

Choose the level of coverage that fits your needs.

Gold Service Plan - 1 year

Built for teams that want dependable performance with predictable support. The Gold Plan offers scheduled maintenance, remote monitoring, and certified technician support. It provides essential preventative maintenance and full repair coverage to keep your system running smoothly year‑round.

Includes:

  • Full warranty coverage
  • Digital Assistant access for instant self‑help
  • 1× replacement filter per year + on‑site technician visit
  • iQ Solution Vivreau remote monitoring for proactive diagnostics

Platinum Service Plan - 1 year

Our most comprehensive coverage for busy, high‑demand environments, the Platinum Plan offers fully inclusive coverage with proactive maintenance and priority response for the life the of the contract. Platinum delivers enhanced maintenance cycles, deeper monitoring, and priority support to minimize downtime.

Includes everything in Gold, plus:

  • 2× replacement filters per year (vs. 1×)
  • Monthly system health checks with SMART predictive maintenance
  • Replacement parts included as needed
  • Call‑out visits and repairs for priority on‑site support